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ESCWA Publication: E/ESCWA/ICTD/2011/Technical Paper.4


Country: Arab region, Hashemite Kingdom of Jordan, Kingdom of Saudi Arabia

Publication Type: Reports & studies

Cluster: Statistics, Information Society and Technology

Focus Area: Governance & enabling environment, Technology & innovation

Initiatives: Arab Internet Governance Forum

SDGs: Goal 9: Industry, Innovation and Infrastructure

Keywords: Arab countries, Australia, Business services, E-government, Electronic commerce, Electronic data interchange, German democratic republic, Standardization, United kingdom

A standardization framework to promote an enabling environment for Arabic e-services

January 2011

This study focuses on diverse standards used in developing e-services. It starts by mentioning the importance of e-services, and the role of standards in increasing its adoption. Then, it lists the main Standard Developing Organizations. Standards for specifying e-services are first described, especially those related to web service development, data encoding and exchange, electronic data interchange, and web service routing and addressing. The study also describes the main e-service security standards, main standard frameworks used for e-Business and e-Commerce applications. The study overview framework needed for building government e-services and describes the interoperability standards. It briefly describes case studies from developed countries, such as UK, Australia, and Germany, and from ESCWA region, such as KSA and Syria. Then the study concludes on a proposed framework, aiming to develop e-services in Arab countries.

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