ESCWA Publication: E/ESCWA/CL4.SIT/2023/3
Country: People’s Democratic Republic of Algeria, Kingdom of Bahrain, Republic of Iraq, Hashemite Kingdom of Jordan, State of Kuwait, State of Libya, Islamic Republic of Mauritania, Kingdom of Morocco, Sultanate of Oman, State of Palestine, State of Qatar, Kingdom of Saudi Arabia, Federal Republic of Somalia, Syrian Arab Republic, Republic of Tunisia, United Arab Emirates, Republic of Yemen
Publication Type: Reports & studies
Cluster: Statistics, Information Society and Technology
Focus Area: Statistics, Technology & innovation
Initiatives: Arab Digital Inclusion Platform, Government electronic & mobile services
SDGs: Goal 6: Clean Water and Sanitation, Goal 8: Decent Work and Economic Growth, Goal 9: Industry, Innovation and Infrastructure, Goal 16: Peace, Justice and Strong Institutions, Goal 17: Partnerships for the Goals
Keywords: Development, Digital technology, E-government, Innovations, Mobile telecommunication services, Open government, Algeria, Bahrain, Iraq, Jordan, Kuwait, Libya, Mauritania, Morocco, Oman, Qatar, Saudi arabia, Somalia, State of palestine, Syrian arab republic, Tunisia, United arab emirates, Yemen
Government Electronic and Mobile Services (GEMS-2023) Maturity Index
February 2024
This report presents the assessment results of the Government Electronic and Mobile Services (GEMS) maturity index for 2023, along with suggestions aimed at enhancing the digital transformation of government services and ensuring their availability through digital channels at the national level. The GEMS index serves as a valuable tool for Arab policymakers in measuring the maturity of government services delivered through portals and mobile applications. It compromises three main pillars, namely service availability and sophistication, service usage and user satisfaction, and public outreach, which aims at informing individuals about services and providing them with necessary support tools.
The assessment encompasses 84 government services catering to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring that essential services have been included to meet the needs of individuals throughout various stages of their lives, and support businesses from establishment to closure. To keep pace with the rapid advancement of digital technologies in government services delivery, evaluation forms and a conceptual framework for assessed services for 2023 have been developed. This year’s assessment included over 350 government entities in the Arab region and more than 830 digital services provided by these entities.
Related content
Statistics
, Technology & innovation
,
This report presents the assessment results of the Government Electronic and Mobile Services (GEMS) maturity index for 2023, along with suggestions aimed at enhancing the digital transformation of government services and ensuring their availability through digital channels at the national level. The GEMS index serves as a valuable tool for Arab policymakers in measuring the maturity of government services delivered through portals and mobile applications. It compromises three main pillars, namely service availability and sophistication, service usage and user satisfaction, and public outreach, which aims at informing individuals about services and providing them with necessary support tools.
The assessment encompasses 84 government services catering to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring that essential services have been included to meet the needs of individuals throughout various stages of their lives, and support businesses from establishment to closure. To keep pace with the rapid advancement of digital technologies in government services delivery, evaluation forms and a conceptual framework for assessed services for 2023 have been developed. This year’s assessment included over 350 government entities in the Arab region and more than 830 digital services provided by these entities.
